Return & Refund Policy
At Fancy Net Studio, many of our articles are made, stitched, altered, or customized specifically according to our customers' requirements. For this reason, we generally do not accept returns, exchanges, or refunds for change of mind, incorrect measurements provided by the customer, or personal preference after an order has been placed or prepared.
Damaged, Defective or Incorrect Items
We will consider a return, replacement, or appropriate resolution if:
- You receive an incorrect item.
- The item arrives damaged.
- The item has a significant manufacturing defect.
- The received article materially differs from the article ordered.
To make a claim, customers must provide clear photo and video evidence showing the condition of the parcel and product. We strongly recommend recording an unboxing video from before the parcel is opened until the product is fully removed and inspected.
Claims should be submitted promptly after delivery through our official customer support channels.
Once the evidence has been reviewed, Fancy Net Studio will determine the appropriate resolution, which may include a replacement, correction, exchange, or refund where applicable.
Customized & Stitched Orders
Customized and stitched articles are produced according to measurements and instructions supplied by the customer. Therefore, they generally cannot be returned or refunded simply because the customer changes their mind or supplied incorrect measurements.
Customers are responsible for checking their measurements and customization instructions carefully before submitting an order.
If an error was made by Fancy Net Studio rather than the customer, please contact us with supporting evidence so that we can review the matter and provide an appropriate resolution.
Nothing in this policy is intended to exclude any consumer rights that cannot legally be excluded under applicable law.